Critical Error

[Saren (Cambodia)]

Dear Sir,

After I have change the text in NGL Librarian Application, I got an error message like in the screen shot attached bellow.

Why this thing happen? What wrong with my NGL?  How to solve this problem?



Best regards,
SAREN

[Verus Open Source Support]

1. Please check if your OPAC is running?
2. If not, Restart (Hardware) system and start NGL server. Now check if your OPAC is running
3. If your OPAC is not running, Please check if you have a file called newgenlibctxt.xml in C:/NGL3/apache-tomcat-6.0.32/conf/Catalina/localhost.
If it is not there. then stop NGL Server. Place the attached newgenlibctxt.xml in above mentioned directory and start NGL Server again
4. Now your OPAC must run. If your OPAC is running then Librarian Application will automatically work
5. Also, finally check if the LAN connectivity between the client running NGL Librarian Application and the NGL Server is working fine


On 11/06/2013 07:08 AM, Saren (Cambodia) [via NewGenLib] wrote:

Dear Sir,

After I have change the text in NGL Librarian Application, I got an error message like in the screen shot attached bellow.

Why this thing happen? What wrong with my NGL?  How to solve this problem?



Best regards,
SAREN

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NAML

[Saren (Cambodia)]

Dear Sir,

The OPAC is working fine, but the NGL Librarian Administrator still not work.
Why?

Best regards,
SAREN

[Verus Open Source Support]

"After I have change the text in NGL Librarian Application"
Please specify the test changed.

On 11/06/2013 08:40 AM, Saren (Cambodia) [via NewGenLib] wrote:

Dear Sir,

The OPAC is working fine, but the NGL Librarian Administrator still not work.
Why?

Best regards,
SAREN

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NAML

[Saren (Cambodia)]

Hi Sir,

I have changed the text "Search All Resources" to "Browse All Resources" tab on the search session.
It works fine with others PC but why it doesn't work with mine. Is it the Java application problem?

Best regards,
SAREN

[Verus Open Source Support]

When you get the prompt for entering server IP and Port
Check if there are any spaces in your server IP and check that the IP is perfect
And so with the port

On 11/06/2013 09:40 AM, Saren (Cambodia) [via NewGenLib] wrote:

Hi Sir,

I have changed the text "Search All Resources" to "Browse All Resources" tab on the search session.
It works fine with others PC but why it doesn't work with mine. Is it the Java application problem?

Best regards,
SAREN

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NAML

[Saren (Cambodia)]

Yes, I am sure that the IP and Port is correct.

Regards,
SAREN

[Verus Open Source Support]

Is OPAC running from your client?
Kindly email Teamviewer Id and Password to support<attherate>verussolutions.biz, so that we resolve the issue immediately

On 11/06/2013 10:02 AM, Saren (Cambodia) [via NewGenLib] wrote:

Yes, I am sure that the IP and Port is correct.

Regards,
SAREN

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NAML