NGL Touch not working

[Hemant Singh]

[sonukilskanna]

which version presently you are using?
is this id and password logging in into  NGLClient or NGLdesktop application?

[Hemant Singh]

3.1.2

i can logging into NGlclent and desktop by another id padword but by same touch is giving same error

[sonukilskanna]

if you don't mind
can i have your database backup??