Problem attaching digital files

[pedroparkero]

Good day!
I have followed the instructions carefully (except I have placed the DigitalAttachments folder inside the folder C:/NewGenLibFiles) , but I can't seem to attach any file at all because I keep getting "Problem occurred while uploading the files, Modify the catalogue record and try attaching the files again" error. Please give me ideas on how to troubleshoot this so I can attach files.

[Verus Open Source Support]

I hope the below step is followed "In the above directory make sure you create a directory named CatalogueRecords"
Step 3, in the instructions

On 10/03/2011 02:34 AM, pedroparkero [via NewGenLib] wrote:

Good day!
I have followed the instructions carefully (except I have placed the DigitalAttachments folder inside the folder C:/NewGenLibFiles) , but I can't seem to attach any file at all because I keep getting "Problem occurred while uploading the files, Modify the catalogue record and try attaching the files again" error. Please give me ideas on how to troubleshoot this so I can attach files.

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[pedroparkero]

Yes, there is a CatalogueRecords folder inside the DigitalAttachments folder.

[Verus Open Source Support]

I am assuming that you have Filezilla
1. Check if you have created a user named newgenlib and password newgenlib in Filezilla
2. This user must have read/write/list privileges to C:/NewGenLibFiles/DigitalAttachments/CatalogueRecords directory
3. Finally in ENV_VAR.txt see that below parameters are set
ATTACHMENTS_FTP_SERVER_USER_NAME=newgenlib

ATTACHMENTS_FTP_SERVER_PASSWORD=newgenlib

ATTACHMENTS_PATH=C:/NewGenLibFiles/DigitalAttachments


On 10/03/2011 10:34 AM, pedroparkero [via NewGenLib] wrote:

Yes, there is a CatalogueRecords folder inside the DigitalAttachments folder.

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[pedroparkero]

Yes, I have Filezilla. I have double-checked that my settings above are correct and yet I still get that error.

[Verus Open Source Support]

Can you please attach a screen shot?

On 10/03/2011 02:13 PM, pedroparkero [via NewGenLib] wrote:

Yes, I have Filezilla. I have double-checked that my settings above are correct and yet I still get that error.

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[pedroparkero]

screen shot of the error? here it is:


This is what's being displayed after I click 'Modify' and I close the holdings window of the title being edited.

[Verus Open Source Support]

NGL is unable to connect to FTP Server
Is the FTP server running on Port 21?


On 10/03/2011 02:20 PM, pedroparkero [via NewGenLib] wrote:

screen shot of the error? here it is:


This is what's being displayed after I click 'Modify' and I close the holdings window of the title being edited.

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[pedroparkero]

Yes it is. And port 21 is already exempted from the firewall and I have done the necessary port forwarding to the IP address of our server computer in our router configuration.

[Verus Open Source Support]

1. Open your browser (Or any other FTP client) and check ftp://localhost
to check if your FTP server is running

2. Please send ENV_VAR.txt

On 10/03/2011 02:28 PM, pedroparkero [via NewGenLib] wrote:

Yes it is. And port 21 is already exempted from the firewall and I have done the necessary port forwarding to the IP address of our server computer in our router configuration.

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[pedroparkero]

I am in a client computer, and I can confirm that I can connect to '192.168.1.7' (the server's address) with username & password 'newgenlib' via Filezilla client.

Here is the file: ENV_VAR.txt

[Verus Open Source Support]

In ENV_VAR.txt
change ATTACHMENTS_FTP_SERVER_URL=localhost
to
ATTACHMENTS_FTP_SERVER_URL=192.168.1.7


On 10/03/2011 02:38 PM, pedroparkero [via NewGenLib] wrote:

I am in a client computer, and I can confirm that I can connect to '192.168.1.7' (the server's address) with username & password 'newgenlib' via Filezilla client.

Here is the file: ENV_VAR.txt

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[pedroparkero]

Okay. I did it, but it seems I have to restart the server again, right? Because it still doesn't work.
Unfortunately, I cannot restart the server computer right now, as I currently can't access its location. So I may have to get back to you in around 20hrs and update you if it works or not. Thanks for the help so far. Good day!

[pedroparkero]

I can now upload successfully! Many thanks.

But I have questions:
1. In my upload attempt, I have added 2 files, and yet when I modify the record again, I saw that only one was attached, so I reuploaded the other one again. Does the system only allow one upload at a time?
2. In search catalog module, when I searched for the record and clicked the 'Attachments and URLs' button, why do I only see the URLs but not the attachments?
3. Where should I look for to see attachments in OPAC? I also don't see my attached files there.

[Verus Open Source Support]

E-Resources in OPAC shows the digital attachments.
Will check rest of the issues locally and get back with more information
On 10/04/2011 08:26 AM, pedroparkero [via NewGenLib] wrote:

I can now upload successfully! Many thanks.

But I have questions:
1. In my upload attempt, I have added 2 files, and yet when I modify the record again, I saw that only one was attached, so I reuploaded the other one again. Does the system only allow one upload at a time?
2. In search catalog module, when I searched for the record and clicked the 'Attachments and URLs' button, why do I only see the URLs but not the attachments?
3. Where should I look for to see attachments in OPAC? I also don't see my attached files there.

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[pedroparkero]

But isn't the E-Resources page gone in the latest version as it is replaced by direct links?

[Verus Open Source Support]

The direct links are provided for 856 tag only. Attachments still need authentication to be viewed.

On 10/04/2011 09:22 AM, pedroparkero [via NewGenLib] wrote:

But isn't the E-Resources page gone in the latest version as it is replaced by direct links?

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[pedroparkero]

I see. But I still can't find the e-resources link in OPAC.

[Verus Open Source Support]

1. On your server in C:/NewGenLibFiles/DigitalAttachments/CatalogueRecords see if you can see directory(ies) in this format CAT_XXXX_1, In this directory your attached files must be there.
2. Also in ENV_VAR.txt

ATTACHMENTS_PATH=C:\NewGenLibFiles\DigitalAttachments
replace it with front slashes
ATTACHMENTS_PATH=C:/NewGenLibFiles/DigitalAttachments

On 10/04/2011 09:44 AM, pedroparkero [via NewGenLib] wrote:

I see. But I still can't see the e-resources link in OPAC.

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[pedroparkero]

Ok, I see the E-resources now and its logo. I also see the files once I logged in. Thank you again for the help...

Edit: The above step also solves the missing attachments inside the search catalogue module. :-D