Same Copy of Document Check out error

[Hemant Singh]

NGL Team,

 same two copy of document can't check out at a time by application but after same time same document can check out  as patron have already taken.

plz check it its a big error

[Support]

Hi,
1. Once a document is checked out it cannot be checked out again unless it is checked in
2. Same copy of the document cannot be checked out by the same user again
Our support team will login into your system to know more about the error you are facing
Regards
NewGenLib Open Source Team

[Hemant Singh]

Dear Team

1-  once a document is checked out it cannot be checked out again unless it is checked in  (its ok)
2-  Same copy of the document cannot be checked out by the same user again ( here  is the error)

just see-

[Support]

Hi,
Please go to Search Catalogue and search for Microprocessor Architecture
You will get more than one catalogue record.
One catalogue record may be having the accession number BC-1706
And another catalogue record may be having the accession number BC-1709
But BC-1706 and BC-1709 are not accession numbers of the same catalogue record.
Please check and confirm
Regards
NewGenLib Open Source Team

[Hemant Singh]

Sir

You r right

but sir data migration by the team and i m having one catalogue for one acc. no.
, now how can i fix them as from last two months circulation is going on?