Unable to return the issued Book - CMR Technical Campus

[Ravi Kumar Giyyar]

Dear Professional Friends,

A Book Acc. No. SE14585 issued to a patron. When he wanted to return the same, NGL is showing that “Document is already available in library”.  How come it is possible to show message when it is already in patron’s account.

Could any one help out to solve this problem.

[rsgiri]

You did not issued the book. Please check in the Queries - Circulation - View Circulation History of the item

[rsgiri]

Are the the book showing in Patron's account (i.e, item held by the patron)?

[Ravi Kumar Giyyar]

Yes! It is showing in Patron's Account.