Librarians and Users Can't Login

Posted by Davenof on Nov 24, 2019; 7:36pm
URL: http://ngl.70.s1.nabble.com/Librarians-and-Users-Can-t-Login-tp7577621.html

Hi, my server machine crashed, but I did backup before that time. After installing NGL 3.1 on a new server machine, and restored backup on the new NGL, everything worked fine but no user could log in, only NGL default Admin could log in. For other users, librarians inclusive, "Invalid User" would return upon a login attempt. If I use the default NGL Admin account to log in and search for individual users, I would see all their account details intact. When I tried to change their passwords, they still got the "Invalid User" message upon logging in. And when I tried to delete individual user accounts so I could create new ones for them, I got the "Critical Error" Message.

This is not the first time I am restoring backup successfully, but this is the first time I am getting this kind of error.

Kindly help out please. This is urgent, as work in the library is currently on hold.

Thank you