Re: Librarians and Users Can't Login

Posted by Davenof on Nov 29, 2019; 10:44am
URL: http://ngl.70.s1.nabble.com/Librarians-and-Users-Can-t-Login-tp7577621p7577625.html

Hello James,

Thanks for your assistance.

I created a new password for that particular user and other users having same problem, but they still could not log in. I still got the "Invalid User" error. Also, I discovered the patrons don't have any Circulation history, so, that may not have been the reason I could not delete their record. I also forced-edited the users' records, but still could not log in or delete their records.

Secondly, I created new (dummy) users, and found the new users could not log in. I also got the "Invalid User" error message. But when I back-dated the User Validity Start Date, the new users could log in, and I also was able to delete their records.

Thirdly, I got two old users to try to log in, and surprisingly, they logged in successfully. So, I realized the "Invalid User" thing was not applicable to all old users. While some are still able to log in, some others cannot. What exactly the problem is, I can't pinpoint for certain.