Re: Librarians and Users Can't Login

Posted by Davenof on Nov 29, 2019; 1:05pm
URL: http://ngl.70.s1.nabble.com/Librarians-and-Users-Can-t-Login-tp7577621p7577627.html

Wow! That explains everything.

Thank you James. Problem solved!

Though, I had login problems with a few users after doing what you suggested, I figured out the reason for the problems. I realized that we have several Patron Categories, and they all have different privileges. So, the database saw some of those privileges as typical of a library "Patron", and other privileges as typical of "Staff of Library", hence, the conflict. For instance, when I chose "Academic Staff" as the Patron Category of one user, and also chose "Staff of Library" as the User Type for same user, the user could not log in from the librarians' end, but could log in from the OPAC end. This is because we initially configured the "Academic Staff" Patron Category to function as "Patron", not "Staff of Library". So, even when "Staff of Library" was chosen for that user during account creation, the "Academic Staff" privileges worked against the successful login of the user from the librarians' end. And when the Patron Category was changed from "Academic Staff" to "Circulation Staff", which we configured to function as "Staff of Library", everything worked fine.

Thank you once again James. You're the man|